Reference

Our Terms Conditions, Straight Up

These Terms & Conditions set out what you agree to when you open and use a dobu99 account — covering deposits via DANA, OVO, and GoPay, how your account is managed, and what we expect from each other.

Account use rulesDANA, OVO, GoPay deposit termsWithdrawal conditionsAccount suspension policyJurisdiction eligibility
dobu99 Our Terms Conditions, Straight Up
HOW WE HANDLE THIS

Account Security and Terms Compliance

We handle your account data and terms obligations with a straightforward approach — no vague commitments. Here is specifically how we manage the areas that matter most: data handling, account security, retention, and how you can request changes.

Data Handling

Your account data — including wallet details for DANA, OVO, and GoPay — is used only for transaction processing and account verification. We do not sell or share it with unrelated third parties.

Account Security

We apply encryption to your login and payment sessions. You are required to use a strong, unique password and to notify us immediately if you suspect unauthorised access to your account.

Data Retention

Account and transaction records are retained as required by our operational and legal obligations. You can request a summary of your account data by contacting support with your registered account ID.

Requesting Changes

To update your registered wallet — switching from OVO to GoPay, for example — submit a request through account settings or contact support. Changes take effect after identity verification is complete.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these Terms & Conditions is unclear or you need to raise a concern about your account, we have direct contact paths available. You can reach us through live chat, email, or our in-app support channel — whichever fits your situation. Include your account ID and any relevant transaction reference so we can respond accurately.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Available for account and terms queries; include your account ID when you start the conversation.

Email Support

Send your terms or account query to our support email. Attach any wallet transaction references — DANA, OVO, or GoPay — so our team can review your case directly.

In-App Help

Access the Help section from inside your account on mobile. Tap Account, then Help & Terms to submit a query or read the current terms version applied to your account.

Common Questions About Our Terms

These are the questions we get most often about how our Terms & Conditions work — covering your rights, what happens when terms change, and how your wallet payments fit into the picture. Players in Yogyakarta and across Indonesia can check these answers before opening an account.

They apply from the moment you create your account and continue for as long as your account exists. Every deposit, session, and withdrawal is covered by the current version of these terms.

We post the updated version on this page with the revision date. Continuing to use your account after an update is posted means you have accepted the new version — we recommend checking this page periodically.

Yes. Deposits and withdrawals via DANA, OVO, or GoPay are also subject to those wallet providers' own terms. Our terms cover the account side; the wallet provider's terms cover processing on their end.

We will notify you by email or in-app message explaining the reason. You can contact our support team to request a review. Suspension does not automatically mean permanent closure.

No. Your account is personal and non-transferable under these terms. Sharing access or transferring ownership to another person is a breach of these terms and may result in account suspension.

Contact support with your account ID and a written request. We will provide a summary of the data held on your account in line with our retention policy and applicable local regulations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.