Reference

Understand Your Rights on dobu99

These pages set out what we expect from you and what you can expect from us — covering account conditions, data handling, cookies, and how to reach us when something needs sorting.

Account TermsPrivacy & DataCookie PolicyDANA, OVO, GoPay Wallet ConditionsContact & Requests

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LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If you have a question about how your data is used, want to request a correction to your account details, or need to flag a concern about our terms, our support team handles these directly. You can reach us through live chat inside your account, by email, or through the help form in the account settings section. We aim to respond to legal and data requests within the timeframe required by applicable rules.

Live Chat Support Open the chat widget inside your account dashboard. This is the quickest path for account-specific legal questions, including data access or correction requests.

Email Support Send your legal or privacy request by email. Include your registered account email and a clear description of your request so we can verify your identity and act quickly.

Account Help Form Use the help form inside account settings to submit a formal data or terms inquiry. This route creates a reference number you can use to follow up.

HOW WE HANDLE DATA

Security, Cookies, and Your Account Data

We handle your account data with the same care we expect when you send a DANA or OVO transfer — precision and no loose ends. Here is what that looks like in practice across four areas.

Account Security

Every login uses OTP verification sent to your registered phone number. We do not store wallet PINs. SSL encryption covers all data in transit between your device and our servers.

Cookie Use

We use cookies to keep your session active, remember your preferred language, and monitor platform performance. You can manage cookie preferences from the settings panel in your browser.

Data Retention

Account and transaction records are kept for the period required under applicable rules. Once that period ends, or if you close your account and request deletion, we remove identifiable data from active systems.

Requesting Changes

To correct, access, or delete your personal data, contact support via live chat or email with your account email address. We verify your identity before processing any request.

What Our Legal Terms Actually Cover

dobu99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our terms apply from the moment you open an account with us. They set the rules around how your account is created, verified, and maintained — including what information we collect when you link a local wallet like DANA, OVO, or GoPay for deposits. We collect

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the minimum data needed to process your transactions and verify your account identity. Payment data passed through DANA, OVO, or GoPay is handled under each provider's own security standards and is not stored on our servers beyond what verification requires. Your account details — email, phone
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number, wallet identifier — are held securely and are never shared with third parties for marketing without your explicit consent. We may update these terms when regulations or our services change. When that happens, we post a notice inside your account dashboard before the changes take
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effect, so you always have time to review them. If you disagree with an update, you can close your account and request deletion of your stored data by contacting our support team. Access to our platform and the applicability of these terms depend on local law
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and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms and Policies

These are the questions we hear most often about account terms, data rights, and how our policies apply to you. If your question is not here, our support team can answer it through live chat or email.

Yes. Our account terms apply to all transactions, including those made through DANA, OVO, or GoPay. Each wallet provider also applies its own conditions at the payment step.

We collect your name, email address, phone number, and the wallet identifier linked to your DANA, OVO, or GoPay account. We collect only what identity verification and transaction processing require.

Yes. Contact our support team by email or live chat with your registered account email. We verify your identity first, then provide your data within the timeframe applicable rules require.

Submit a closure and deletion request through live chat or the account help form. We process the closure and remove identifiable data from active systems after the mandatory retention period ends.

We post a notice inside your account dashboard before any update takes effect. If you disagree with the new terms, you can close your account before the changes apply.

Access to our platform depends on local law and applies only in eligible regions. Check the current rules applicable in your area before opening or using an account.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoDobu99 Banking LiveLive Sic Bo Turbo

Understand Your Rights on dobu99

Reach Us for Policy and Account Questions

Security, Cookies, and Your Account Data

Account Security

Cookie Use

Data Retention

Requesting Changes

Common Questions About Our Terms and Policies

01 Do these terms apply to me if I use DANA or OVO to deposit?

02 What personal data does dobu99 collect when I open an account?

03 Can I request a copy of the data dobu99 holds about me?

04 How do I close my account and have my data deleted?

05 What happens if the legal terms change?

06 Is access to dobu99 legal in my region of Indonesia?

Legal

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